HEALTH SERVICES

1. GENERAL CONSULTATION

SERVICE INFORMATION

OFFICE OR DIVISION:	OFFICE OF THE MUNICIPAL HEALTH OFFICER
CLASSIFICATION:	SIMPLE
TYPE OF TRANSACTION:	G2C – GOVERNMENT TO CITIZEN
WHO MAY AVAIL:	ALL
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
INDIVIDUAL TREATMENT RECORD (ITR)		BARANGAY HEALTH STATION (BHS) / RURAL HEALTH UNIT (RHU)
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. REGISTRATION	CHECKING OF ITR FROM BHS / MAKING OF ITR (IF W/O ITR)	NONE	2 MINUTES	MUNICIPAL HEALTH NURSE, MUNICIPAL HEALTH MIDWIFE, NURSING AIDE
2. INITIAL ASSESSMENT	CHECKING OF VITAL SIGNS	NONE	10 MINUTES (DEPENDS ON THE CASE)	MUNICIPAL HEALTH NURSE, MUNICIPAL HEALTH MIDWIFE,
3. EXAMINATION AND TREATMENT	GIVING OF INTERVENTIONS, PRESCRIPTION, AND LAB REQUEST(IF NEEDED)	NONE	15 MINUTES (DEPENDS ON THE CASE)	DONNE RANDOLF M. FRAMIL, MD, MUNICIPAL HEALTH NURSE, MUNICIPAL HEALTH MIDWIFE
	MAKING OF REFERRAL FORM (IF NEEDED)	NONE	3 MINUTES	DONNE RANDOLF M. FRAMIL, MD, MUNICIPAL HEALTH NURSE, MUNICIPAL HEALTH MIDWIFE

2. MEDICAL CERTIFICATE

SERVICE INFORMATION

OFFICE OR DIVISION:	OFFICE OF THE MUNICIPAL HEALTH OFFICER
CLASSIFICATION:	SIMPLE
TYPE OF TRANSACTION:	G2C – GOVERNMENT TO CITIZEN
WHO MAY AVAIL:	ALL
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
INDIVIDUAL TREATMENT RECORD (ITR)		BARANGAY HEALTH STATION (BHS) / RURAL HEALTH UNIT (RHU)
AND/OR PHYSICAL ASSESSMENT FORM		REQUESTING AGENCY/ORGANIZATION
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. REGISTRATION	CHECKING OF ITR FROM BHS / MAKING OF ITR (IF W/O ITR), FILLING UP OF PHYSICAL ASSESSMENT FORM	NONE	2 MINUTES	MUNICIPAL HEALTH NURSE, MUNICIPAL HEALTH MIDWIFE, NURSING AIDE
2. INITIAL ASSESSMENT	CHECKING OF VITAL SIGNS	NONE	10 MINUTES (DEPENDS ON THE CASE)	MUNICIPAL HEALTH NURSE, MUNICIPAL HEALTH MIDWIFE,
3. EXAMINATION AND TREATMENT	GIVING OF INTERVENTIONS, PRESCRIPTION, AND LAB REQUEST(IF NEEDED)	NONE	15 MINUTES (DEPENDS ON THE CASE)	DONNE RANDOLF M. FRAMIL, MD
4. PAYMENT OF FEE AT MUNICIPAL TREASURY	COLLECTION OF PAYMENT	PHP 50.00	3 MINUTES	JONATHAN CASTILLO
5. RELEASING OF MEDICAL CERTIFICATE	ISSUANCE OF MEDICAL CERTIFICATE	NONE	2 MINUTES	DONNE RANDOLF M. FRAMIL, MD

3. MEDICO LEGAL

SERVICE INFORMATION

OFFICE OR DIVISION:	OFFICE OF THE MUNICIPAL HEALTH OFFICER
CLASSIFICATION:	SIMPLE
TYPE OF TRANSACTION:	G2C – GOVERNMENT TO CITIZEN
WHO MAY AVAIL:	ALL
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
MEDICO – LEGAL FORM		RURAL HEALTH UNIT (RHU)
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. REGISTRATION	PREPARING OF MEDICO-LEGAL FORM	NONE	10 MINUTES	MUNICIPAL HEALTH NURSE, MUNICIPAL HEALTH MIDWIFE, NURSING AIDE
2. INITIAL ASSESSMENT AND INTERVENTION	CHECKING OF VITAL SIGNS	NONE	5 MINUTES	MUNICIPAL HEALTH NURSE, MUNICIPAL HEALTH MIDWIFE, NURSING AIDE
	COORDINATION WITH POLICE DEPARTMENT AND MSWD	NONE	3 MINUTES	MUNICIPAL HEALTH NURSE, MUNICIPAL HEALTH MIDWIFE, NURSING AIDE
3. EXAMINATION AND TREATMENT	GIVING OF INTERVENTIONS, PRESCRIPTION, AND LAB REQUEST(IF NEEDED)	NONE	15 MINUTES	DONNE RANDOLF M. FRAMIL, MD,
4. RELEASING OF MEDICAL CERTIFICATE	ISSUANCE OF MEDICAL CERTIFICATE	NONE	3 MINUTES	DONNE RANDOLF M. FRAMIL, MD,

4. DENTAL SERVICES

SERVICE INFORMATION

OFFICE OR DIVISION:	OFFICE OF THE MUNICIPAL HEALTH OFFICER
CLASSIFICATION:	SIMPLE / COMPLEX
TYPE OF TRANSACTION:	G2C – GOVERNMENT TO CITIZEN
WHO MAY AVAIL:	ALL
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
INDIVIDUAL TREATMENT RECORD (ITR)		BARANGAY HEALTH STATION (BHS) / RURAL HEALTH UNIT (RHU)
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. REGISTRATION	CHECKING OF ITR FROM BHS / MAKING OF ITR (IF W/O ITR)	NONE	2 MINUTES	FERMIN C. MADRIDEJOS, DMD
2. EXAMINATION	CHECKING OF VITAL SIGNS	NONE	5 MINUTES	FERMIN C. MADRIDEJOS, DMD
3. TREATMENT	EXTRACTION	PHP 300.00	30 MINUTES	FERMIN C. MADRIDEJOS, DMD
	CLEANING	PHP 400.00	30 MINUTES	FERMIN C. MADRIDEJOS, DMD
	PASTA	PHP 400.00	30 MINUTES	FERMIN C. MADRIDEJOS, DMD
	IMPACTION SURGERY	PHP 2,500.00	1 HOUR	FERMIN C. MADRIDEJOS, DMD
	FULL DENTURE UPPER & LOWER (PLASTIC)	PHP 8,000.00	4 DAYS	FERMIN C. MADRIDEJOS, DMD
	FULL DENTURE UPPER & LOWER (PORCELAIN)	PHP 9,000.00	4 DAYS	FERMIN C. MADRIDEJOS, DMD
	GIVING OF HEALTH ADVICE	NONE	10 MINUTES	FERMIN C. MADRIDEJOS, DMD

5. DIRECTLY OBSERVED TREATMENT SHORTCOURSE (DOTS)

SERVICE INFORMATION

OFFICE OR DIVISION:	OFFICE OF THE MUNICIPAL HEALTH OFFICER
CLASSIFICATION:	HIGHLY TECHNICAL
TYPE OF TRANSACTION:	G2C – GOVERNMENT TO CITIZEN
WHO MAY AVAIL:	ALL
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
DOCTOR’S REFERRAL (IF SEEN BY OTHER DOCTOR)		REFERRING PHYSICIAN
CHEST X-RAY RESULT (IF SEEN BY OTHER DOCTOR)		ANY HOSPITAL OR DIAGNOSTIC CENTER
INDIVIDUAL TREATMENT RECORD (ITR)		BARANGAY HEALTH STATION (BHS), RURAL HEALTH UNIT (RHU)
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. REGISTRATION	PREPARING OF ITR / CHECKING OF DOCTOR’S REFERRAL AND CHEST X-RAY RESULT (IF SEEN BY OTHER DOCTOR)	NONE	3 MINUTES	MUNICIPAL HEALTH NURSE, MUNICIPAL HEALTH MIDWIFE, NURSING AIDE
2. INITIAL ASSESMENT	CHECKING OF VITAL SIGNS	NONE	2 MINUTES	MUNICIPAL HEALTH NURSE, MUNICIPAL HEALTH MIDWIFE, NURSING AIDE
3. INITIAL INTERVENTION	GIVING OF ADVICE/HEALTH TEACHING	NONE	5 MINUTES	DONNE RANDOLF M. FRAMIL, MD, MUNICIPAL HEALTH NURSE, MUNICIPAL HEALTH MIDWIFE
	GIVING OF REQUEST FOR CHEST X-RAY/ GENE XPERT	NONE	3 MINUTES	DONNE RANDOLF M. FRAMIL, MD, MUNICIPAL HEALTH NURSE, MUNICIPAL HEALTH MIDWIFE
4. SUBMISSION OF SPUTUM SAMPLE AT RHU FOR GENE XPERT EXAMINATION	COLLECTION OF SPUTUM SAMPLE	NONE	5-10 MINUTES	NANIT S. FERRER, RMT
	SENDING OF SAMPLE TO KALAYAAN RHU	NONE	2 DAYS	NANIT S. FERRER, RMT

	FOR GENE XPERT EXAMINATION
	RELEASING OF RESULT	NONE	1 MINUTE	NANIT S. FERRER, RMT
5. FOLLOW-UP CONSULTATION	CHECKING OF GENE XPERT RESULT – IF POSITIVE, FOR ENROLLMENT TO DOTS PROGRAM. IF NEGATIVE, FOR DOCTOR’S REVIEW IF TO BE ENROLLED IN DOTS PROGRAM.	NONE	3 MINUTES	DONNE RANDOLF M. FRAMIL, MD
6. ENROLLMENT TO DOTS PROGRAM (6 MONTHS REGIMEN)	CHECKING OF ITR, GENE XPERT RESULT	NONE	2 MINUTES	MUNICIPAL HEALTH NURSE, MUNICIPAL HEALTH MIDWIFE,
	DATA COLLECTION, TAKING OF VITAL SIGNS, SECURING OF CONSENT	NONE	10 MINUTES	MUNICIPAL HEALTH NURSE, MUNICIPAL HEALTH MIDWIFE, NURSING AIDE
	GIVING OF ADVICE AND HEALTH TEACHING RE: TUBERCULOSIS AND DOTS	NONE	5-10 MINUTES	DONNE RANDOLF M. FRAMIL, MD, MUNICIPAL HEALTH NURSE, MUNICIPAL HEALTH MIDWIFE,
	GIVING OF TB MEDICATION (EVERYDAY FOR 6 MONTHS)	NONE	3 MINUTES	MUNICIPAL HEALTH NURSE, MUNICIPAL HEALTH MIDWIFE, NURSING AIDE
	FOLLOW-UP SPUTUM EXAMINATION (SCHEDULE OF FOLLOW-UP DEPENDS UPON THE CASE)	NONE	5-10 MINUTES	NANIT S. FERRER, RMT

6. ANTI-RABIES VACCINATION

SERVICE INFORMATION

OFFICE OR DIVISION:	OFFICE OF THE MUNICIPAL HEALTH OFFICER
CLASSIFICATION:	COMPLEX
TYPE OF TRANSACTION:	G2C – GOVERNMENT TO CITIZEN
WHO MAY AVAIL:	ANIMAL BITE PATIENTS
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
INDIVIDUAL TREATMENT RECORD (ITR)		BARANGAY HEALTH STATION (BHS) / RURAL HEALTH UNIT (RHU)
VACCINATION CARD		RURAL HEALTH UNIT (RHU)
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. REGISTRATION	CHECKING OF ITR FROM BHS / MAKING OF ITR (IF W/O ITR)	NONE	5-10 MINUTES	MUNICIPAL HEALTH NURSE, MUNICIPAL HEALTH MIDWIFE, NURSING AIDE
2. EXAMINATION	CHECKING OF VITAL SIGNS	NONE	2 MINUTES	MUNICIPAL HEALTH NURSE, MUNICIPAL HEALTH MIDWIFE,
3. TREATMENT	WASHING OF WOUND	NONE	10 MINUTES	MUNICIPAL HEALTH NURSE, MUNICIPAL HEALTH MIDWIFE, NURSING AIDE
	APPLICATION OF POVIDONE IODINE ON THE WOUND	NONE	1 MINUTE	MUNICIPAL HEALTH NURSE, MUNICIPAL HEALTH MIDWIFE
	GIVING OF ANTI- TETANUS INJECTION	NONE	35 MINUTES	MUNICIPAL HEALTH NURSE,
4. GIVING OF ANTI- RABIES VACCINE	HEALTH TEACHING RE: ANTI-RABIES PROGRAM	NONE	10-15 MINUTES	DONNE RANDOLF M. FRAMIL, MD
	SCHEDULING OF ANTI-RABIES VACCINATION	NONE	2 MINUTES	DONNE RANDOLF M. FRAMIL, MD
	INJECTION OF ANTI-RABIES VACCINE (DAY 0, DAY 3, DAY 7, DAY 14 – IF THE ANIMAL DIED)	NONE	2-3 MINUTES	DONNE RANDOLF M. FRAMIL, MD

7. CARE FOR PERSONS WITH DISABILITY

SERVICE INFORMATION

OFFICE OR DIVISION:	OFFICE OF THE MUNICIPAL HEALTH OFFICER
CLASSIFICATION:	SIMPLE
TYPE OF TRANSACTION:	G2C – GOVERNMENT TO CITIZEN
WHO MAY AVAIL:	ALL
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
INDIVIDUAL TREATMENT RECORD (ITR)		RURAL HEALTH UNIT (RHU)
DOCTOR’S REFERRAL		REFERRING PHYSICIAN / FAMILY DOCTOR / PRIVATE DOCTOR
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. REGISTRATION	PREPARING OF ITR, CHECKING OF DOCTOR’S REFERRAL	NONE	5 MINUTES	MUNICIPAL HEALTH NURSE, MUNICIPAL HEALTH MIDWIFE, NURSING AIDE, MELODY G. REYES
2A. CARE FOR PERSONS WITH PHYSICAL DISABILITY	INITIAL ASSESSMENT/ EVALUATION	NONE	30 MINUTES	DINAH T. RAFOL, PTRP
	GIVING OF APPROPRIATE THERAPY	NONE	1 HOUR (DEPENDS ON THE CASE)	DINAH T. RAFOL, PTRP
2B. CARE FOR PERSONS WITH MENTAL DISABILITY	CHECKING OF VITAL SIGNS	NONE	3 MINUTES	MUNICIPAL HEALTH NURSE, MUNICIPAL HEALTH MIDWIFE, NURSING AIDE
	EXAMINATION, TREATMENT, AND GIVING OF ADVICE	NONE	15 MINUTES	DR. CYNTHIA AGUSTIN (VISITING PSYCHIATRIST)
	PREPARING OF REFERRAL (IF NEEDED)	NONE	5 MINUTES	MUNICIPAL HEALTH NURSE, MUNICIPAL HEALTH MIDWIFE

8. LABORATORY EXAMINATIONS

SERVICE INFORMATION

OFFICE OR DIVISION:	OFFICE OF THE MUNICIPAL HEALTH OFFICER
CLASSIFICATION:	SIMPLE
TYPE OF TRANSACTION:	G2C – GOVERNMENT TO CITIZEN
WHO MAY AVAIL:	ALL
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
LAB REQUEST		BARANGAY HEALTH STATION (BHS), RURAL HEALTH UNIT (RHU), REQUESTING PHYSICIAN
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. REGISTRATION	CHECKING OF LAB REQUEST	NONE	1 MINUTE	NANIT S. FERRER, RMT
2. PAYMENT OF FEE AT MUNICIPAL TREASURY (FREE IF W/ PHILHEALTH, 4PS, SENIOR CITIZEN)	COLLECTION OF PAYMENT: URINALYSIS FECALYSIS CBC BLOOD TYPING	PHP 40.00 PHP 40.00 PHP 60.00 PHP 60.00	3 MINUTES	JONATHAN CASTILLO
3. EXAMINATION	COLLECTION OF SPECIMEN AND EXAMINATION: URINALYSIS FECALYSIS CBC BLOOD TYPING SPUTUM EXAM SYPHILIS TEST HIV TEST NS1Ag	NONE	30 MINUTES 30 MINUTES 1 HOUR 10 MINUTES 2 DAYS 30 MINUTES 30 MINUTES 30 MINUTES	NANIT S. FERRER, RMT
4. RELEASING OF LAB RESULT	ISSUANCE OF LAB RESULT	NONE	3 MINUTES	NANIT S. FERRER, RMT

9. HEALTH PERMIT AND SANITARY PERMIT

SERVICE INFORMATION

OFFICE OR DIVISION:	OFFICE OF THE MUNICIPAL HEALTH OFFICER
CLASSIFICATION:	SIMPLE
TYPE OF TRANSACTION:	G2B – GOVERNMENT TO BUSINESS
WHO MAY AVAIL:	BUSINESSES
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
INDIVIDUAL TREATMENT RECORD (ITR)		BARANGAY HEALTH STATION (BHS) / RURAL HEALTH UNIT (RHU)
LABORATORY RESULTS ( CHEST X-RAY, FECALYSIS, HBsAg)		RHU-LABORATORY OR ANY LABORATORY/DIAGNOSTIC CENTER
CSW REQUIREMENTS: BRGY. CLEARANCE,POLICE CLEARANCE, BIRTH CERTIFICATE, 2X2 PICTURE		BRGY. HALL, MUNICIPAL POLICE DEPARTMENT, MUNICIPAL CIVIL REGISTRY
ADDITIONAL LABORATORY RESULTS FOR CSW (URINALYSIS, HIV TEST, DRUG TEST)		RHU-LABORATORY OR ANY LABORATORY/DIAGNOSTIC CENTER
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. REGISTRATION	CHECKING OF ITR	PHP 100.00	5 MINUTES	SOFIA C. DAGSINTAL, RM
2. EXAMINATION & EVALUATION	CHECKING OF LABORATORY RESULTS	NONE	15 MINUTES	DONNE RANDOLF M. FRAMIL, MD
3. RELEASING OF HEALTH CARD	ISSUANCE OF HEALTH CARD
	YELLOW CARD FOR FOOD HANDLERS/ ESTABLISHMENT	SMALL ESTABLIS HMENT- PHP 50.00   BIG ESTABLIS HMENT- PHP 100.00	3 MINUTES	SOFIA C. DAGSINTAL, RM
	PINK CARD FOR CSW’S	PHP 150.00	3 MINUTES	SOFIA C. DAGSINTAL, RM

10. TRANSFER PERMIT

SERVICE INFORMATION

OFFICE OR DIVISION:	OFFICE OF THE MUNICIPAL HEALTH OFFICER
CLASSIFICATION:	SIMPLE
TYPE OF TRANSACTION:	G2C – GOVERNMENT TO CITIZEN
WHO MAY AVAIL:	ALL
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
DEATH CERTIFICATE		MUNICIPAL CIVIL REGISTRY
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. REGISTRATION	CHECKING OF DEATH CERTIFICATE		3 MINUTES	DONNE RANDOLF M. FRAMIL, MD, SOFIA C. DAGSINDAL, RM
2. PAYMENT OF FEE AT MUNICIPAL TREASURY	COLLECTION OF PAYMENT	PHP 100.00	3 MINUTES	JONATHAN CASTILLO
3. RELEASING OF TRANSFER PERMIT	ISSUANCE OF TRANSFER PERMIT		3 MINUTES	DONNE RANDOLF M. FRAMIL, MD, SOFIA C. DAGSINDAL, RM

11. PRENATAL CONSULTATION

SERVICE INFORMATION

OFFICE OR DIVISION:	OFFICE OF THE MUNICIPAL HEALTH OFFICER
CLASSIFICATION:	SIMPLE
TYPE OF TRANSACTION:	G2C – GOVERNMENT TO CITIZEN
WHO MAY AVAIL:	PREGNANT WOMEN
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
HOME-BASED MOTHER’S RECORD (HBMR)		RURAL HEALTH UNIT (RHU), BARANGAY HEALTH STATION
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. REGISTRATION	PREPARING/ UPDATING OF HBMR	NONE	10 MINUTES	MUNICIPAL HEALTH NURSE, MUNICIPAL HEALTH MIDWIFE, NURSING AIDE, BHW
2. INITIAL ASSESSMENT	CHECKING OF VITAL SIGNS, COMPUTING OF AGE OF GESTATION	NONE	5 MINUTES	MUNICIPAL HEALTH NURSE, MUNICIPAL HEALTH MIDWIFE, NURSING AIDE, BHW
3. EXAMINATION	MEASURING OF FUNDIC HT., COUNTING OF FETAL HEART TONE, IDENTIFICATION OF BABY’S PRESENTATION AND LOCATION	NONE	5 MINUTES	MUNICIPAL HEALTH NURSE, MUNICIPAL HEALTH MIDWIFE
4. TREATMENT	GIVING OF Td INJECTION	NONE	1 MINUTE	DONNE RANDOLF M. FRAMIL, MD, MUNICIPAL HEALTH NURSE, MUNICIPAL HEALTH MIDWIFE
	GIVING OF FERROUS SULFATE, AND PRESCRIBING OF VITAMINS	NONE	1 MINUTE	DONNE RANDOLF M. FRAMIL, MD, MUNICIPAL HEALTH NURSE, MUNICIPAL HEALTH MIDWIFE

	GIVING OF NECESSARY LAB REQUESTS (CBC, BLOOD TYPING, ETC.)	NONE	2 MINUTES	DONNE RANDOLF M. FRAMIL, MD, MUNICIPAL HEALTH NURSE, MUNICIPAL HEALTH MIDWIFE
	GIVING OF ADVICE/HEALTH TEACHINGS	NONE	3 MINUTES	DONNE RANDOLF M. FRAMIL, MD, MUNICIPAL HEALTH NURSE, MUNICIPAL HEALTH MIDWIFE
	PREPARING OF REFERRAL (IF NEEDED, IF HIGH RISK PREGNANCY)	NONE		DONNE RANDOLF M. FRAMIL, MD, MUNICIPAL HEALTH NURSE, MUNICIPAL HEALTH MIDWIFE

12. DELIVERY OF BABY (NSD)

SERVICE INFORMATION

OFFICE OR DIVISION:	OFFICE OF THE MUNICIPAL HEALTH OFFICER
CLASSIFICATION:	SIMPLE
TYPE OF TRANSACTION:	G2C – GOVERNMENT TO CITIZEN
WHO MAY AVAIL:	PREGNANT WOMEN (EXCEPT HIGH RISK PREGNANCIES)
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
HOME-BASED MOTHER’S RECORD (HBMR)		BARANGAY HEALTH STATION
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. REGISTRATION	CHECKING OF HBMR, PREPARING OF HBMR (IF W/O RECORD)	NONE	3 MINUTES	MUNICIPAL HEALTH NURSE, MUNICIPAL HEALTH MIDWIFE, NURSING AIDE
2. INITIAL ASSESSMENT	CHECKING OF VITAL SIGNS	NONE	2 MINUTES	MUNICIPAL HEALTH NURSE, MUNICIPAL HEALTH MIDWIFE, NURSING AIDE
3. EXAMINATION	CHECKING OF IE MEASUREMENT AND CERVICAL DILATION, MEASURING OF FUNDIC HT., COUNTING OF FETAL HEART TONE, IDENTIFICATION OF BABY’S PRESENTATION AND LOCATION	NONE	5 MINUTES	MUNICIPAL HEALTH NURSE, MUNICIPAL HEALTH MIDWIFE,
4. MONITORING	MONITORING OF PROGRESS OF LABOR	NONE	4 HOURS (DEPENDS ON THE CASE)	MUNICIPAL HEALTH NURSE, MUNICIPAL HEALTH MIDWIFE,
5. DELIVERY	DELIVERY OF BABY AND NEWBORN CARE	NONE	2 HOURS (DEPENDS ON THE CASE)	DONNE RANDOLF M. FRAMIL, MD, MUNICIPAL HEALTH NURSE, MUNICIPAL HEALTH MIDWIFE,

13. BIRTH CERTIFICATE

SERVICE INFORMATION

OFFICE OR DIVISION:	OFFICE OF THE MUNICIPAL HEALTH OFFICER
CLASSIFICATION:	SIMPLE
TYPE OF TRANSACTION:	G2C – GOVERNMENT TO CITIZEN
WHO MAY AVAIL:	ALL
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
BIRTH CERTIFICATE FORM		MUNICIPAL CIVIL REGISTRY
BIRTH CERTIFICATE DATA FORM		RURAL HEALTH UNIT (RHU)
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. SECURING BIRTH CERTIFICATE FORM FROM MUNICIPAL CIVIL REGISTRY	GIVING OF BIRTH CERTIFICATE FORM	NONE	3 MINUTES	NENITA B. GAJITOS
2. PAYMENT OF FEE AT MUNICIPAL TREASURY	COLLECTION OF PAYMENT	PHP 20.00	3 MINUTES	JONATHAN CASTILLO
3. SUBMISSION OF REQUIREMENTS	CHECKING OF DATA IN THE BIRTH CERTIFICATE DATA FORM	NONE	3 MINUTES	MARGIE S. DELOS SANTOS
4. RELEASING OF BIRTH CERTIFICATE	PRINTING OF BIRTH CERTIFICATE	NONE	3 MINUTES	MARGIE S. DELOS SANTOS
	SIGNING OF BIRTH CERTIFICATE	NONE	2-3 DAYS (DEPENDS ON THE SCHEDULE OF STAFF WHO ATTENDED THE DELIVERY)	DONNE RANDOLF M. FRAMIL, MD, MUNICIPAL HEALTH NURSE, MUNICIPAL HEALTH MIDWIFE, NURSING AIDE
	ISSUANCE OF BIRTH CERTIFICATE	NONE	1 MINUTE	MUNICIPAL HEALTH NURSE, MUNICIPAL HEALTH MIDWIFE, NURSING AIDE

14. NEWBORN SCREENING

SERVICE INFORMATION

OFFICE OR DIVISION:	OFFICE OF THE MUNICIPAL HEALTH OFFICER
CLASSIFICATION:	HIGHLY TECHNICAL
TYPE OF TRANSACTION:	G2C – GOVERNMENT TO CITIZEN
WHO MAY AVAIL:	INFANTS AGE 0-28 DAYS
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
NEWBORN SCREENING REQUEST FORM		RURAL HEALTH UNIT (RHU) / REQUESTING BIRTHING FACILITY
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. REGISTRATION	DATA COLLECTION	NONE	5 MINUTES	EDITHA D. CAGAYAT, RM, PEMABELLE B. ADEA, RM, JOVITA I. VALDELLON, RM
2. PAYMENT OF FILTERCARD (IF W/O PHILHEALTH)	COLLECTION OF PAYMENT	PHP 1,800.00	1 MINUTE	EDITHA D. CAGAYAT, RM
3. NEWBORN SCREENING	COLLECTION OF BLOOD SAMPLE	NONE	5 MINUTES	EDITHA D. CAGAYAT, RM, PEMABELLE B. ADEA, RM, JOVITA I. VALDELLON, RM
	DRYING OF SAMPLE CARD	NONE	4 HOURS	EDITHA D. CAGAYAT, RM, PEMABELLE B. ADEA, RM, JOVITA I. VALDELLON, RM
	PACKAGING OF SAMPLE CARD	NONE	3 MINUTES	EDITHA D. CAGAYAT, RM, PEMABELLE B. ADEA, RM, JOVITA I. VALDELLON, RM
	SENDING OF SAMPLE CARD TO LABORATORY AND EXAMINATION OF BLOOD SAMPLE	NONE	2-3 WEEKS	COURIER (DHL EXPRESS), NEWBORN SCREENING CENTER – SOUTHERN LUZON, DANIEL O.

				MERCADO MEDICAL CENTER
4. RELEASING OF NEWBORN SCREENNING RESULT	GIVING OF NEWBORN SCREENING RESULT	NONE		EDITHA D. CAGAYAT, RM, PEMABELLE B. ADEA, RM, JOVITA I. VALDELLON, RM

15. IMMUNIZATION

SERVICE INFORMATION

OFFICE OR DIVISION:	OFFICE OF THE MUNICIPAL HEALTH OFFICER
CLASSIFICATION:	SIMPLE
TYPE OF TRANSACTION:	G2C – GOVERNMENT TO CITIZEN
WHO MAY AVAIL:	CHILDREN AGE 0-12 MONTHS
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
IMMUNIZATION CARD		RURAL HEALTH UNIT (RHU)
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. REGISTRATION	DATA COLLECTION, WEIGHING, SECURING OF CONSENT	NONE	5 MINUTES	BARANGAY HEALTH WORKER
2. VACCINATION	RECORDING, SCHEDULING OF RETURN VISIT	NONE	10-15 MINUTES	EDITHA E. DELA CRUZ, RN MUNICIPAL HEALTH MIDWIFE
	GIVING OF VACCINATION	NONE	5 MINUTES	MUNICIPAL HEALTH NURSE, MUNICIPAL HEALTH MIDWIFE

16. ADOLESCENT AND YOUTH HEALTH COUNSELING

SERVICE INFORMATION

OFFICE OR DIVISION:	OFFICE OF THE MUNICIPAL HEALTH OFFICER
CLASSIFICATION:	SIMPLE
TYPE OF TRANSACTION:	G2C – GOVERNMENT TO CITIZEN
WHO MAY AVAIL:	ADOLESCENTS AND YOUTH (10-24Y/O)
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
INDIVIDUAL TREATMENT RECORD (ITR)		RURAL HEALTH UNIT (RHU)
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. REGISTRATION	DATA COLLECTION,	NONE	5 MINUTES	EDITHA E. DELA CRUZ, RN LERMA B. PANGILINAN, RM
2. ADOLESCENT AND YOUTH HEALTH COUNSELING	GIVING OF HEALTH TEACHING AND ADVICE RE: HEALTHY LIFESTYLE, SUBSTANCE ABUSE, SEXUAL & REPRODUCTIVE HEALTH, GENERAL, AND MENTAL HEALTH CONCERNS	NONE	30 MINUTES – 1 HOUR	EDITHA E. DELA CRUZ, RN RODHELYN D. REYES, RN
	TEENAGE PREGNANCY COUNSELING	NONE	30 MINUTES – 1 HOUR	DONNE RANDOLF M. FRAMIL, MD, EDITHA E. DELA CRUZ, RN LERMA B. PANGILINAN, RM

17. PRE-MARITAL COUNSELING

SERVICE INFORMATION

OFFICE OR DIVISION:	OFFICE OF THE MUNICIPAL HEALTH OFFICER
CLASSIFICATION:	SIMPLE
TYPE OF TRANSACTION:	G2C – GOVERNMENT TO CITIZEN
WHO MAY AVAIL:	ENGAGED COUPLES
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
PRE-MARITAL COUNSELING FORM		RURAL HEALTH UNIT (RHU)
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. REGISTRATION	DATA COLLECTION,	NONE	5 MINUTES	EDITHA E. DELA CRUZ, RN
2. PRE-MARITAL COUNSELING	GIVING OF HEALTH TEACHING AND ADVICE RE: RESPONSIBLE PARENTHOOD, FAMILY PLANNING, ETC.	NONE	1-3 HOURS	EDITHA E. DELA CRUZ, RN RODHELYN D. REYES, RN

18. HEALTH TEACHING

SERVICE INFORMATION

OFFICE OR DIVISION:	OFFICE OF THE MUNICIPAL HEALTH OFFICER
CLASSIFICATION:	SIMPLE
TYPE OF TRANSACTION:	G2C – GOVERNMENT TO CITIZEN
WHO MAY AVAIL:	ALL
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
INDIVIDUAL TREATMENT RECORD (ITR)		RURAL HEALTH UNIT (RHU)
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. REGISTRATION	DATA COLLECTION,	NONE	5 MINUTES	RODHELYN D. REYES, RN,
2. HEALTH TEACHING	DIABETES MELLITUS EDUCATION	NONE	1-2 HOURS	DONNE RANDOLF M. FRAMIL, MD, CORAZON E. DE JESUS, RND RODHELYN D. REYES, RN
	MOTHER’S CLASS (FAMILY PLANNING, HEALTHY PREGNANCY, NEWBORN SCREENING, IMMUNIZATION,	NONE	1 HOUR	DONNE RANDOLF M. FRAMIL, MD, MUNICIPAL HEALTH NURSE, MUNICIPAL HEALTH MIDWIFE

FEEDBACK AND COMPLAINTS MECHANISM
How to send feedback	Answer the client feedback form and drop it at the designated box in Assistance and Complaints Desk. Contact No. (049) 501-6475 [email protected]
How feedbacks are processed	Every Friday, the Public Relations Officer opens the drop box and compiles and records all feedback submitted.   Feedback requiring answers are forwarded to the relevant offices and they are required to answer within three (3) days of the receipt of the feedback.   The answer of the office is then relayed to the citizen. For inquiries and follow-ups, clients may contact the following telephone number: (049) 501-6475
How to file a complaint	Answer the client Complaint Form and drop it at the designated drop box in front of the City Public Relations & Information Office.   Complaints can also be filed via telephone. Make sure to provide the following information: Name of person being complainedIncidentEvidence For inquiries and follow-ups, clients may contact the following telephone number: (049) 501-6475
How complaints are processed	The Complaints Officer opens the complaints drop box on daily and evaluates each complaint. Upon evaluation, the Complaints Officer shall start the investigation and forward the complaint to the relevant office for their explanation.   The Complaints Officer will create a report after the investigation and shall submit it to the Head of Agency for appropriate action The Complaints Officer will give the feedback to the client. For inquiries and follow-ups, clients may contact the following telephone number: (049) 501-6475
Contact Information of CCB, PCC, ARTA	ARTA: [email protected] 8478 5093 PCC: 8888 CCB: 0908-881-6565 (SMS)

Office	Address	Contact Information
Municipal Government of Paete	JV Quesada St. Municipal Building. Paete, Laguna	Trunklines: (049) 501-6475 (049) 501-6488 (049) 501-6490